On November 21, 2024, the Maison de la Chimie had the honor of welcoming over 800 decision-makers from leading French and international companies for an exceptional day dedicated to the future of customer experience.
An Inspiring and Innovative Program
Organized by Genesys, this event featured a rich and diverse agenda, combining keynote talks, client testimonials, and insights into the latest innovations reshaping customer relations. Renowned experts shared their visions of the future of customer service, exploring emerging technologies and strategies to meet the challenges of a constantly evolving market.
Artistic and Creative Highlights
Beyond the conferences, the day was interspersed with artistic performances. Key moments included appearances by Fabrice Mahicka, French breakdance vice-champion; Stéphane Vignal OPÉRA, muralist and painter; and Olympic champion Florent Manaudou, who recounted the highlights of his athletic career.
A Space for Reflection and Exchange
The event successfully blended strategic thinking, expertise sharing, and creativity — all within a prestigious setting — offering participants a truly enriching and holistic experience. We are proud to have contributed to the success of this day, which enabled industry professionals to connect, exchange ideas, and explore the future of customer experience.